Shipping policy

At Kaarwaan, we aim to provide a smooth and reliable delivery experience to all our customers across Pakistan.

Order Processing

All orders are processed within 24–48 hours after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is shipped, you will receive a confirmation message/call from our team.

Delivery Time

Estimated delivery time:

  • Major Cities: 2–4 working days

  • Other Cities & Remote Areas: 4–7 working days

Delivery times may vary during sales, public holidays, or due to unexpected courier delays.

Shipping Charges

  • Standard delivery charges will be calculated at checkout.

  • Occasionally, Kaarwaan may offer Free Delivery on selected products or promotional campaigns.

Cash on Delivery (COD)

Kaarwaan offers Cash on Delivery (COD) all over Pakistan for customer convenience.

Please ensure your provided contact number and address are accurate to avoid delivery issues.

Order Tracking

Once your order has been dispatched, our team may share tracking details through SMS, WhatsApp, or email so you can track your shipment easily.

Delayed or Failed Deliveries

In case of unexpected delays caused by weather conditions, courier issues, or public holidays, customers are requested to cooperate and allow additional delivery time.

If the courier is unable to contact the customer or the address provided is incomplete, the order may be delayed or cancelled.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at:

  • Email: [ your email ]

  • Phone: [ your number ]

Our team will review the issue and assist you accordingly.

Contact Us

For any shipping-related questions or support, feel free to contact us:

  • Email: [ your email ]

  • Phone: [ your number ]

  • Website: [ your website ]